Philippa Watson is CEO of ubank, an award-winning digital financial institution owned by Nationwide Australia Financial institution. Previous to ubank, Philippa held a spread of senior govt roles spanning digital banking, expertise, operations, customer support, gross sales, finance, danger administration, compliance, and technique. These roles have concerned accountability for capabilities in Australia, USA, UK, China and South Africa.

Philippa is passionate concerning the function organisations can and may play in neighborhood wellbeing. She believes that banks ought to provide prospects accessible, uncomplicated, and high-tech banking providers to assist them be extra profitable with cash.

Philippa Watson can also be a Director of Lifeline Australia and NAB Ventures, the company enterprise capital arm of the financial institution, and a member of Chief Govt Ladies.

On this episode we talk about:

• Background to Philippa’s profession in banking
• A quick historical past of ubank (began in 2008): financial savings accounts, dwelling loans
• Describing the previous two years; the acquisition and integration of 86400
• Why did NAB/ubank purchase 86400?
• What was the choice behind protecting the ubank title however utilizing the 86400 tech stack?
• What does the tech stack present?
• Migrating prospects to NAB and to the brand new ubank platform
• Decommissioning legacy expertise property
• Knowledge and AI – how necessary are this stuff to ubank’s technique? How do you leverage information from a buyer and tailor services to assist them?
• Designing and delivering an acquisition engine that can appeal to and onboard lively prospects at scale by a mix of contemporary advertising and marketing methods (for the digital era of shoppers) and product options which have the potential for virality; and most significantly
• Utilizing information and expertise to have interaction prospects and assist them succeed with cash.
• Alternative and challenges for ubank?
• Defining the tradition at ubank
• What’s forward for ubank?
• Alternatives for future merchandise?