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And let’s be clear: The time period “tradition and worker engagement” doesn’t imply “Blissful Hours” and “Pizza Events:” Navigating Market Downturns and Different Startup Recommendation with Melanie Naranjo, Head of Individuals at SaaS Startup Ethena

“You each have context for this introduction, so I’ll allow you to two take it from right here! I do know you’ll actually get pleasure from chatting.” That was the e-mail one in all Ethena’s founders despatched to me and Melanie Naranjo on 8/21/21, a bit over two years in the past. On the time Melania was in discussions with Ethena about becoming a member of the startup as VP Individuals, fortunately employed at a bigger firm however realizing she wished new challenges. I’d been an investor in Ethena since its first funding so had sufficient historical past on the place they’d been – and the place they had been going – to assist in giving Melanie extra context. I’m glad she agreed it was the correct function – each her obligations and the corporate (a pacesetter within the compliance coaching area) have grown rapidly within the time since. So listed below are 5 Questions with Melanie Naranjo.

Hunter Stroll: Considered one of my favourite issues to do for founders is talking with people who find themselves contemplating becoming a member of their startup. And I used to be lucky sufficient to have this chance with you, in August 2021, as you had been evaluating the chance at Ethena. What had been the ultimate issues in your thoughts earlier than becoming a member of, and the way quickly after you began did you’re feeling like the choice was validated as being a very good one?

Melanie Naranjo: For me, two of a very powerful issues I must really feel excited a few job are: 1. Figuring out that I’m working at a spot the place everyone seems to be equally keen about doing nice work and serving to the corporate succeed, and a couple of. Figuring out that I don’t must waste time making an attempt to persuade anybody in regards to the worth of the Individuals perform. 

I bear in mind when Ethena first reached out to me as a result of I used to be instantly enthusiastic about the truth that they had been within the HR tech area. The thought of working at an organization whose complete enterprise mannequin revolves round catering to patrons within the HR area felt like such a breath of contemporary air. As a result of the unhappy actuality is: At most corporations, the Individuals perform continues to be seen as a nice-to-have at finest, and a nuisance at worst. 

However at an organization like Ethena, whose firm mission assertion is actually to construct extra inclusive and moral workplaces, I felt hopeful that my function and the Individuals perform as an entire could be seen for the strategic superpower they really are. And as I used to be making my last resolution about whether or not or to not be a part of Ethena, my biggest precedence was ensuring I might be becoming a member of an organization with a shared perspective on the worth of the Individuals perform: I wished to hitch an organization the place I’d be arrange and empowered for fulfillment, the place my voice could be valued, and the place the management workforce cared simply as a lot in regards to the firm’s Individuals technique as I did.

And I can say in all honesty that this turned fairly darn evident virtually instantly. The management workforce had devoted the time to place collectively a listing of Individuals initiatives they wished my assist on, they took the time to reply my questions and solicit my recommendation, and much more impressively: The management workforce had already been so purchased into the facility of investing in efficient Individuals methods that they’d already arrange the type of infrastructure most Individuals leaders must struggle tooth and nail for earlier than I even joined: government group teaching, recurring company-wide studying periods, Suggestions Fridays (which each firm ought to actually be doing), and a lot extra.

Actually, I can’t say sufficient about how completely Ethena knocked my socks off once I joined the workforce (and the way extremely grateful I’m that I made the choice to hitch). 

HW: Your function as VP, Individuals mixed plenty of totally different obligations – a few of them extra market-facing than the normal particular person in your seat. For a second although I wish to concentrate on the inner facet of the job. Some individuals declare ‘tradition and worker engagement’ are luxuries you possibly can concentrate on in good instances however throughout market downturns they need to be subjugated to enterprise KPIs. I’m going to imagine you disagree with this however how do you handle via a altering surroundings and attempt to maintain a workforce regular throughout a enterprise cycle just like the one we’ve skilled during the last yr?

MN: I believe the place most individuals go unsuitable throughout instances of issue is to try to protect their workers from the reality — particularly when it might really feel scary. There’s usually a concern that workers gained’t be capable to deal with tough information or will instantly leap to false conclusions, leap ship, panic, and so forth.

For my part, although, most employers don’t give their workers sufficient credit score. Workers are sensible, and when you deal with them like adults and talk with readability, context, and simple honesty, chances are high fairly excessive that they’ll get it. 

An ideal instance of that is the subject of pay transparency. So many employers thought a world with pay transparency was unimaginable. They nervous no candidate would ever settle for a compensation package deal that wasn’t prime of band.

Now that pay transparency has been enforced in a number of states, we’ve seen that — shock, shock — that simply hasn’t been the case. All candidates and workers ever actually wished was sufficient info to really feel assured in the truth that they’re being pretty compensated for his or her function. 

Tying it again to your unique query: The identical applies throughout tough instances. 

The extra you attempt to protect your workers (i.e. using poisonous positivity, downplaying potential dangers, by no means speaking in regards to the elephant within the room, and so forth), the much less your workers will belief you if you communicate. Workers aren’t dumb. They will see what’s happening within the firm, they usually can see what’s happening on the planet. Should you by no means handle the truth, they’ll be pressured to fill within the blanks with their very own (oftentimes exacerbated) assumptions.

The flipside, in fact, is that the extra clear and direct you’re along with your workers, the extra they’ll belief you to inform them the reality (even when it’s robust), the extra reassured they’ll really feel that you’re actively monitoring the state of affairs, and the extra empowered they’ll be to associate with you on the answer. 

And let’s be clear: The time period “tradition and worker engagement” doesn’t imply “Blissful Hours” and “Pizza Events.” Certain, Blissful Hours and pizza events could be a component of your organization tradition. However what worker engagement truly means is an surroundings by which your workers are enthusiastic about serving to the corporate succeed. That’s it. Engaged workers wish to be part of the corporate’s success. Disengaged workers couldn’t care much less. 

So if you wish to be sure to’re prioritizing a tradition of engagement throughout tough instances — and you actually ought to — begin by ensuring you’re empowering your workers with the knowledge they must be part of the answer.

HW: I’m at all times shocked when somebody contemplating ‘becoming a member of a startup’ has put a whole lot of thought into business/vertical however not into stage of firm. For instance, in some ways seed stage corporations throughout totally different industries are extra comparable than two corporations inside the similar vertical however one new and yet another mature. Once you’re hiring at Ethena, how do you assess whether or not a candidate is stage-appropriate?

MN: That is such an ideal query, and an space that I don’t assume will get sufficient consideration. Specifically as a result of the corporate you’re immediately — particularly when you’re a quick rising startup — just isn’t the corporate you’re going to be one yr from now.

Which suggests you shouldn’t simply rent for the particular person you want immediately, however somewhat, for the particular person you’re going to want 6 months, 12 months, and 18 months from now.

At Ethena, we do that by evaluating for the talents and qualities it might take to stretch and develop not simply inside the function, however alongside the corporate’s personal development. We search for workers who’re adaptable, who’re desperate to tackle new and surprising challenges, and who’re — to make use of an admittedly overused time period — completely happy to roll up their sleeves proper alongside everybody else: low ego, excessive humility.

The opposite factor we make certain to include is an entire lot of transparency across the present workforce construction and the truth of what a day-in-the-life of the job would appear like, together with the not-so-fun stuff.

Most corporations spend an excessive amount of time making an attempt to woo candidates on the shiny facets of the function and never sufficient time being upfront in regards to the challenges that may include the function. They optimize for successful over the shiniest wanting candidate vs hunting down potential mismatches.

For my part, it is a massively dangerous transfer. Essentially the most spectacular candidate on paper isn’t at all times one of the best candidate for the job. To your level, when you’re an early stage startup and also you rent somebody who’s used to working at a bigger, extra company firm, somebody who’s used to having an entire workforce of do-ers below them, it doesn’t matter how skilled they’re or how shiny their resume appears to be like: You’re going to run right into a heck of a whole lot of points as quickly as you notice they haven’t needed to “do” in a very long time and aren’t in a position to perform as a workforce of 1.  

HW: Ethena delivers fashionable compliance coaching, delivered through software program which permits for all types of enhancements on the ‘man with a slide deck’ mannequin from 10 years in the past. The primary product was round Harassment Prevention. Isn’t this a very dynamic matter – how do you keep on prime of fixing norms, new conditions? Like in a distant/hybrid office I assume there are a bunch of various questions raised? How are you discovering Ethena prospects evolving with, and adapting to, altering work environments?

MN: This query makes me particularly excited as a result of we have now extremely engaged — and I imply, impressively so — prospects. 

The truth is, when you concentrate on Harassment Prevention coaching, you don’t usually assume: engaged learners. You concentrate on a bunch of heavy sighs and eye rolling whereas workers are pressured to take a coaching that appears prefer it was recorded within the 90s and doesn’t truly serve another function besides to “examine the field” saying that workers have taken their state-required coaching. 

With Ethena’s coaching, although, workers are literally engaged. Not solely do they take the time to fee our coaching (holding regular at a powerful 93% positivity score from almost 1 million learners), in addition they take the time to present us suggestions. They share which modules resonated with them most, and what they assume may make the coaching even higher. And since the staff are literally being attentive to and studying from the content material, they’re passing that info alongside to their Individuals groups, too, who then share much more suggestions with our Buyer Success workforce at Ethena. 

That is essential to our continued success as a result of we’re listening to instantly from the individuals interacting with and leveraging our product. We’re listening to firsthand from our prospects in regards to the impression and relevance of our coaching of their day-to-day work. 

Mixed with our workforce of professional advisors throughout the compliance area and quarterly opinions of our coaching content material, we’ve been extremely profitable at holding our content material related by adapting to the ever-evolving shifts in: employment legislation, office norms, and cultural panorama. 
We’ve even branched into new areas of the compliance area — equivalent to Nameless Reporting and Case Administration — as a direct results of buyer suggestions as they give the impression of being to consolidate all their compliance wants below one supplier.

HW: Any items of recommendation you bought from mentors previously that you simply wish to share and pay ahead right here?

MN: Optimize for experimentation, not perfection. Strive new issues. Take daring (however calculated) dangers. You’ll be taught a lot sooner and develop a lot additional, and most significantly: Day-after-day at work will really feel like a enjoyable, new journey.

Thanks Melanie for sharing some recommendation with me/us. Observe her right here for updates on free on-line trainings and discussions she runs on management, individuals and tradition, and so forth.


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