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Sunday, April 14, 2024

A crash course on founder-led buyer success — Sydney Strader’s classes from Catalyst & InVision


At present’s episode is with Sydney Strader, VP of Buyer Success at Catalyst. Previous to becoming a member of Catalyst, Sydney was the VP of Buyer Success at InVision.

In our dialog we deal with founder-led buyer success, an space of early firm constructing that’s typically neglected. Right here’s a preview of her tactical recommendation:

  • Methods to construction early buyer check-ins, plus a framework to assist floor extra particular suggestions. 
  • Essentially the most impactful questions that founders and buyer success managers ought to ask all their clients.
  • Why everybody on the firm owns the online income retention metric — not simply the client success perform.
  • Methods to make your first buyer success rent, from the best profile to structuring the interview course of and setting comp. 

You possibly can comply with Sydney on Twitter at @sydneystrader. You possibly can e-mail us questions immediately at evaluate@firstround.com or comply with us on Twitter @firstround and @brettberson.



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